With myfactory.com, you are subscribing to a complete service package at the same time. However, you can bank on not having to use it very often. The structure and quality of the SaaS service eliminates many causes of error before they even become an issue. There are no problems with installation, setup and updates or with maintenance and servicing. Everything is managed centrally by us. But in the unlikely event of a problem:
The Service Line: Whenever you have any questions or requirements – you can call our helpful experts and friendly specialists on
tel. +49 (89) 21 90 963 - 12 (*) The mail service: We recommend sending your queries by e-mail. We guarantee to respond within 8 hours(*). In the vast majority of cases, our response will contain the solution to the problem. support.on@myfactory.com
In short: FAQ and forums: In the future, there will be a fast-growing community, plus an official forum which will also be home to the very brief FAQ. An ‘independent’ forum is also in the making, which will cover more than just questions on the SaaS.
(*) office hours only: Monday-Friday 09:00 – 17:00 CET
